Private Policy

Last updated: July 23, 2025

This Privacy Policy describes how KARWAAN (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from karwaan.pk (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, for operational reasons, or to comply with legal and regulatory requirements. Updates will always be posted on the Site with the “Last updated” date shown above.

How We Collect and Use Your Personal Information

To provide our Services (including processing orders for Shoes, Joggers, Sneakers, Boots & Loafers), we collect personal information from you and other sources:

Information We Collect Directly from You

Contact details: name, phone number, address, and email.
Order information: billing/shipping address, payment confirmation, items purchased.
Account information: username, password, security details.
Shopping activity: items you add to cart, wishlist, loyalty points, reviews, or referrals.
Customer support info: details you share when contacting us via WhatsApp, phone, or email.

Information We Collect Automatically (Usage Data)

We may use cookies and tracking technologies to collect data such as your IP address, device type, browser, network connection, pages viewed, and interactions with our Site.

Information from Third Parties

Service providers (e.g., Shopify, payment processors, logistics partners like BluEx).
Marketing partners (ads, promotions, analytics).
Social media integrations (if you log in or interact through third-party platforms).

How We Use Your Personal Information

Order Processing & Delivery – to process payments, fulfill orders, arrange shipping, and handle returns/exchanges.
Customer Support – to respond to inquiries and provide assistance.
Marketing & Promotions – to send promotional messages via email, SMS, or WhatsApp.
Fraud & Security – to protect against fraudulent transactions and unauthorized access.
Service Improvement – to analyze site usage, improve features, and enhance your shopping experience.

Cookies

Like most websites, we use cookies and tracking technologies to remember your preferences, improve your shopping experience, and analyze traffic. You can disable cookies in your browser, but some features of our site may not function properly.

How We Share Personal Information

We may disclose your personal information in the following cases:

With vendors (Shopify, payment processors, BluEx courier).
With business/marketing partners (ads, analytics, promotions).
With affiliates within our business group.
To comply with legal obligations (subpoenas, fraud prevention, regulatory requirements).
During business transactions (e.g., mergers or restructuring).

We do not sell your personal information.

User-Generated Content

If you post reviews, feedback, or comments on our Site, this content will be public and viewable by others. Please share responsibly.

Third-Party Links

Our Site may contain links to external websites or apps. We are not responsible for their privacy policies, security, or practices.

Children’s Data

Our Services are not intended for children under 13, and we do not knowingly collect information from minors. If you believe a child has provided us with personal data, please contact us to request deletion.

Security & Retention

While we take necessary steps to secure your information, no method is 100% secure. Your data may be retained for as long as needed to provide services, comply with law, or resolve disputes.