Frequently asked questions

How can I confirm my order?

Once you place an order, our Customer Service Team will call or WhatsApp you for confirmation before dispatch.

Can I return or exchange a product?

Damaged Products: Returns are accepted if the item is damaged. Please report within 2 days of receiving your parcel.


Size Issues: We offer size exchanges if the required size is available in stock. The product must be unused and in original packaging.

Change of Mind: Unfortunately, we don’t accept returns for style or color preference.

How can I avoid size issues?

We recommend checking our size chart before placing an order. You can also request product pictures, videos, and size guidance on WhatsApp before ordering.

Do you sell original branded products?

We are not affiliated with any specific brands. Our focus is on providing high-quality imported footwear at the best prices.

How can I contact KARWAAN?

For inquiries, product details, or order support, you can contact us via WhatsApp at +92 332 3236896